COMMON QUESTIONS ANSWERED
Our consultants have hands-on experience starting, funding, and growing their own businesses, so we understand exactly what you need.
Is the system intuitive?
The system is user friendly, requires learning, it includes intuitive and easy-to-use tools, just be patient and let us help you make this process easier for you.
Is there a manual to learn each functionality step by step?
The Juniper manual explains each functionality but does not indicate how you should perform the operation, you will learn this with the use of the system.
What are the integration benefits , why should we invest in them?
The integrations are divided into two big blocks: supplier integrations and client integrations, both play an important role in Online Travel Agencies and among its main advantages are the increase in the quantity and diversification of products to offer to clients, the availability of them and the possibility of distributing them globally. As a result of this investment, will be increased sales and economic benefits for “The Agency”.
How to manage errors?
Errors in the system are an important part of the routine of “The Agency” and are definitive to achieve the stability of its operations. Frequently these errors are due to the continuous updates that Juniper performs due to the introduction of new functionalities, which can cause instability in the operation of the tool, which requires modifications by Juniper, but there is another set of errors that are part of the training of the clients to operate the system. As part of our consulting we study and classify the nature of errors for their corresponding solution.
What´s the reason of high data consumption?
Data consumption is due to the number of requests that a client makes through a connection and the number of results that are shown to it. This consumption is necessary to achieve reservations in the system, that is, the level of requests is related to the number of reservations that our clients can make, as long as the reservations justify them. When the level of requests is high and the level of reserves is very low or zero, we say that there is no conversion and the consumption of data is no longer an investment but rather an expense.
Currently, the consumption of data is one of the highest items in the investment of Online Travel Agencies but it is essential to achieve greater benefits. Our role is to provide personalized advising to “The Agencies” with priority in this field.
How does USA Take Off Optimize?
- Identifies. We look for possible obstacles that affect the efficiency of the system as a whole. To do so, we analyze multiple variables such as client petition (quantity and weight), as well as wait and response times, the areas and hotels requested, bugs in the system by providers, Look2Book, etc.
- Propose and Implement. We apply the necessary changes to make the process of reservation possible. We elaborate templates for both clients and providers, we diversify the credentials depending on the type of clients, we set up the configuration time of clients and providers, we also propose integrations with clients and providers, among others.
- Monitor. Like in any other process in constant change, due to an addition of new clients, providers, commercial decisions, change in the market trends, etc, we maintain a constant revision of the parameters of the system to work in a fast and precise manner to avoid disconnections of clients-providers because of performance issues within the Juniper Platform.
What benefits are offered by Optimizing the Agency?
It is paramount for the reservation process to be as efficient and economic as possible. To do so it is needed that the cost to transfer data is counterbalanced by the reserve quantity. It is also important for clients to receive the whole product requested in the most expeditious manner and that the providers consider it a project which needs to be important, organized, and optimized.
- We help companies understand customer behaviors
- Analysis of opportunities to achieve better company benefits.
- Reduce costs on indicators such as Data Transfer
- Analysis of market trends and their direct application in the project.
- Focus the company’s efforts on products where there is the greatest competitive advantage
- Possibility of creating new strategies to market the products.
What tools do I need to optimize the system?
The most important modules of the Juniper platform for analysis and optimization are Business Intelligence and Excel Addon. Both give access to the data that the agency uses inside the Juniper platform and will give us the opportunity to revise the different groupings of statistics layer by layer, meaning clients, providers, reservations, and other indicators; both in real-time and historically.